Chromebook Hardware Troubleshooting / How to

The Shelf

Launcher Icon

App Icons

• Right-click on the icon of the app you want to pin, choose pin.
• Click on the app icon on the launch screen and drag it to the shelf.

• Right-click on the icon, choose unpin.
• Click on an app and drag it from the shelf and place it on the Launcher Screen.

In the settings menu, in the left column you will see a section called About Chrome OS. If you left-click About Chrome OS, you can check for updates. 

• Left-click the Check for updates.
• Your computer will search for an update.
• Left-click the Restart button to finish updating your Chromebook.

1. Make sure your OS (Operating System) is up to date - see above.
2. You may find that you need to log in to your Home’s Wi-Fi each time you turn it on or if your Chromebook has gone to sleep after a period of being unused. There is a Wi-Fi shortcut located on the bottom toolbar or shelf.
3. You can also set the Wi-Fi settings to Automatically Connect to this network. Go to Settings>Network>Wi-Fi, expand the menu for the Wi-Fi settings and then click on your Wi-Fi name. This will allow you to toggle on the automatically connect to this network feature.
   
   
4. If your Wi-Fi gets dropped while on the AMDSB Network, please make the TRA in your school aware of this.

• Check to make sure the power brick and the cable are tightly connected.
• Re-seat both ends of the cable.

• Please save the keys for the Chromebook and return with device for repair.
• For a temporary workaround, you may plug in a USB keyboard.

• Make sure there is no dust/dirt on the touchpad and it is not wet
• Press the esc key several times
• Restart the device
• For temporary workaround, you may plug in a USB mouse

• On the login screen press: <Alt> and <V> at the same time and it will pop up the serial number and other info in the top right of the screen. Serial Number will be SNxxxxxxx.