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Student and Family Support Office

SFSO Icon - two blue overlapping quote bubbles Get help with questions or concerns about your child's education
 
If you have a question or concern about your child's education, start by speaking with your child's teacher. If you need more support, contact the school's principal (see our flow chart below for details). 
 
If your question or concern has not been addressed, our Student and Family Support Office can help. We can answer questions, provide information and support and help connect you with the appropriate school board staff or services. 
 
When you contact our Student and Family Support Office: 
  • we will acknowledge your inquiry within 2 business days
  • we aim to provide an answer within 5 business days
 
To help us respond to your inquiry, please provide: 
  • your name and contact information
  • your child's name and school
  • a description of your question or concern
  • any steps you have already taken to try to resolve the issue
 
As always, we strongly encourage you to first bring your question or concerns to your child’s teacher and principal. If they are not able to resolve your concern, you can follow up with your school's superintendent (visit our Contact Us page for their contact information).
 
If you require additional follow up or support after contacting your teacher, principal and superintendent, please contact the Student and Family Support Office by:
  • completing the form below
  • calling 519-527-0111 extension 600543 or
  • emailing: [email protected]. 
 
If you are looking for other general information or contact details for staff within our board, please visit our Contact Us page.